21

21Group SCAR

Shift-specific Chatter–Account Rate

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Evidence cutoff

R9

Complete windows only. Partial evidence never ranks.

All-chatter ranking

One row per chatter. Shifts are never pooled.

Rank Chatter Exact shift Shifts Rev / shift Fans / shift $ per fan Evidence
How to allocate
  1. Step 1 — Confirm who is working Check the roster before anything else. Off days and last-minute swaps change every decision that follows.
  2. Step 2 — Start with the biggest account Work down from the highest-traffic model. The top few pages carry most of the shift’s revenue, so they decide the sheet.
  3. Step 3 — Decide on R9 or R15 These are the most reliable windows. Give the account to the highest revenue per shift — provided both candidates have handled comparable traffic.
  4. Step 4 — On chance days, use the longest window available Where a handler has little history, R6 or R3 is the right read. If only R1 exists, that is acceptable — but split Blue and Green, so a single shift never decides a whole account.
  5. Step 5 — Confirm full coverage Every model allocated exactly once. Nothing missed, nothing doubled up.

Tip 1 — Close call? Split the page. When two handlers are evenly matched, split Blue and Green instead of picking one. When there is a clear winner, give them the full account.

Tip 2 — Test trainees deliberately. Keep testing a new chatter until their level is clear. Management decides how each trainee is tested.

Formula

REVENUE / SHIFT — decides who handles the model. This is the primary measure for every allocation decision.

FANS / SHIFT — shows whether the comparison is fair. Two handlers are only comparable when they have worked similar traffic.

$ PER FAN — a reference read only. It shows how efficiently traffic was converted. It never decides an allocation.

Evidence

UNTESTED · under 6 shifts Off-days only, never a handover.

PROMISING · 6 to 14 shifts Give more chances, watch it converge.

EVIDENCE · 15 shifts or more Act on it.